Customer identity and access management is a complex mix of use cases and security issues that touch every aspect of your business. Passport is a full-featured CIAM designed to manage identity and access needs of webscale applications. Below are a selection of CIAM challenges we solve so your developers can focus on building the application features that earn you revenue.
One-way hashing ensures that even if someone gets access to your raw customer data through external hacks or internal theft it is not possible to determine the plaintext user password from the saved encryption.
Understanding the details of JSON web tokens (JWTs) is critical to support OAuth2 and OpenID Connect. Off-the-shelf libraries can reduce the implementation effort, but developers still must understand how to use the tokens securely beyond the initial login. Properly building, passing and validating JWTs is essential to your application security.
When an application acquires thousands of users and requires active user management, the best login and authentication APIs are little use without an intuitive user interface. Developing a UI that is effective for non-technical moderators and administrators can be one of the most costly and time-consuming aspects of an in-house identity management system.
A common hack technique for account theft is to wait for a person walk away from their logged in computer, and then quickly change the email address on any open accounts. An effective email change strategy will prevent this type of account takeover and eliminate a high-probability threat.
Our team of security-focused developers are constantly inspecting, comparing, and updating our system to protect against ever-evolving cyber attack strategies. Most companies find it cost prohibitive to hire and maintain trained engineers dedicated to cyber defense and continual updates to non-revenue generating systems.
The servers hosting your user management processes are the first target for hackers. As such they should have the highest level of protection. Designed by security professionals, Passport incorporates advanced defenses against known and emerging exploits, and is constantly tested and protected against the most recent techniques.
Experienced app developers reduce user on-ramping barriers by allowing customers to start using the app in a provisionary mode until their account is fully verified. Passport gives application administrators the option to toggle this feature on or off depending on how it impacts user sign-up and adoption.
For additional application security, RSA key-pairs used for signing and verifying JWTs are changed over time. This is sometimes referred to as rolling keys. Passport can manage rolling keys by notifying other systems through the use of a webhook when keys change. This keeps everything in sync and functioning properly without causing concern for users.
GDPR, HIPAA, PCI, COPPA, PIPEDA, etc. There are a plethora of laws and regulations that define how user data should be collected, stored, and managed depending on specific use cases and geographic locations. It is difficult for developers to stay abreast of the most recent changes and best practices.
In less secure applications, API keys for a specific user are given carte blanche access across an entire system. This can provide unrestricted access to all aspects of the system if the API is utilized beyond a private service in a secure network. Security-conscious applications follow the computer security principle of least privilege to reduce and isolate access points and minimize risk. Passport enables applications to provide multiple API keys scoped to their intended purpose.
Users can easily mistype their email address when updating information, making it very difficult to re-connect their account and correct the email address without direct administrator or support effort. Passport has a workflow that protects users from these types of errors, and allows them to quickly recover without requiring support team action.
When questionable activity appears on an account, security-conscious systems intervene to prevent any further access. Passport can immediately lock a questionable account for a customizable timeframe or until a moderator or administrator can review the activity and release the user's account.
Applications are built with the level of password security that matches current needs. As threats and exploits evolve, apps should be able to change their password strength and schema. Passport allows you to configure your password strength at the level that works for you today, and easily adjust it within the admin dashboard - no extra coding required.
One of the most common attack vectors is to repeated login attempts using a variety of password combinations. Passport detects these types of attacks, initiates the customizable steps to block the account, and notifies system administrators for additional follow up.
Single sign-on allows customers to login with the same email and password combination across multiple applications, but sometimes you need to provide additional security. Application authentication tokens allow customers to have a unique password that can be used to authenticate one specific situation. This is essential for cases when developers need to hard code authentication into configuration files where they are at more risk of being stolen by hackers.
Applications require different levels of functionality depending on the user's needs and role: basic user, moderator, administrator, etc. Users often shift between roles as their engagement expands. Passport has a built in dashboard to establish roles for individual applications and easily manage the permissions and access for each.
Limited character sets can cause frustration for international users and provide hackers with an easier target for their attacks. Passport provides full unicode support that ensures the highest level of password entropy, and the most flexibility in storing user data.
Long-lived refresh tokens are commonly used to authenticate a user on frequently used devices without repeatedly requiring their credentials. To stay secure, applications need to track active user sessions across multiple devices, and be able to revoke them when requested either by the user (i.e. Forget My Devices) or the administrator (i.e. user is deleted, disciplined, or other reason account needs to be locked.)
MFA is a way to confirm a user's identity with two or more pieces of information, substantially increasing the security of the application. Many MFA strategies take advantage of mobile devices with either SMS messages or an application as the second form of identification.
Requiring specific types of characters in a password can make a password stronger, or it can give hackers a template to hack your system. Passport allows you to set password constraints without artificially limiting your entropy.
As applications scale beyond hundreds and thousands of users, managing the roles and access of individuals becomes unwieldy. Complex user management processes increase the chance for mistakes and security failures. Passport provides a streamlined group RBAC dashboard for dynamic group allocation of role-based security.
As computers get faster, brute force hash attacks become easier. Upgrading the hash complexity over time is critical to ensure password security stays ahead of computational efficiences.
Consolidating multiple disparate identity databases into one efficient system is a complicated data merge challenge. Passport provides high-volume comprehensive Enterprise Identity Unification (EIU) to serve companies that are combining multiple sites, services or applications into a single parent.
Cross-Origin Resource Sharing (CORS) controls access to APIs and resources running in a browser when the resource is not in the same domain. This is a common practice used to increase the security of web-based applications. Developers need to understand and configure CORS to avoid the hack-vulnerable technique of sending all authentication API requests from a domain directly to the domain's backend webservice.
Depending on the data collected and its purpose, information security best practices and many government regulations require that applications be able to prevent a user from re-using previously used passwords. Easy to set up, this is challenging to maintain as password security levels increase to meet evolving threats.
During short-term interaction and validation processes like registration, forgot password, and email changes, user accounts are extremely vulnerable. Secure applications take advantage of one-time-use tokens with specific timeout values to limit access during these times and protect against the most common account highjacking techniques.
Email verification is a common way to validate new users, limit spam, comply with GDPR rules, and automate registrations. It proves an individual has a valid email address and is able to read and respond to that address. It also provides a security mechanism to ensure the user registering intended to do so, and is not being registered for an application without their knowledge.
There is a segment of users who take joy in finding new and interesting ways to make your application look bad by using simple or obfuscated profanity in user names and other saved data. Passport can eliminate over 98% of these issues out-of-the-box, and can easily integrate with more advanced filtering in CleanSpeak.
As applications gain more users, it takes an increasing amount of system resources to manage registrations, logins, and user activity. This is the worst time to negatively impact a user's impression of your application. Passport is designed and built to be fast and efficient for one to multiple millions of users with no code or configuration changes.
Every CIAM needs to be able to communicate with users to establish, manage and maintain their account and identity. Security features such as setup password, forgot password, and email verification require additional security to ensure new credentials aren't provided in easily captured plaintext format. Passport is ready for secure business in minutes with our Email Template Setup Wizard.
For the best user experience and least login friction, successful applications take advantage of Trust Device capability. This improves adoption of two-factor authentication (2FA) increasing system-wide identity security. Without Trust Device capability, 2FA is often considered too cumbersome because the user needs to provide the 2FA challenge during every login.
Frequently users are required to use login credentials provided by a parent organization to access external services. To participate in these programs, applications need to coordinate a user's identity with the host provider to allow or prevent access properly. Passport allows this type of federated identity coordination without extensive custom coding.
Importing users from a legacy system is challenging and can trigger a poor experience for your new users. Successful migrations don't force users to change their passwords, but instead implement a workflow that supports existing passwords and any hashing techniques used by the legacy system. Passport provides a flexible set of tools designed to make user migration and consolidation simple without user friction.
Many customers prefer to use their existing social accounts to login to applications they use across the web. Passport can integrate with social logins and give your customers the flexibility to choose their social media identity or to create an account specifically for your application.
Webscale capability is critical to manage the growth of an application and a high influx of users. Registration and user management needs to be able to horizontally scale quickly to maintain a positive user experience and uninterrupted access. Passport is tested with millions of concurrent users across registration, login, and user management tasks.
A database full of user actions and history is a valuable customer behavior library that can help your application succeed, but only if you have tools to access it. Passport provides an easy-to-use UI that gives you access to your data with powerful search, grouping, and segmentation of users depending on any core or custom data.
Applications with users under the age of 13 are required to comply with Children's Online Privacy Protection Act (COPPA). While the security risk is low, monetary fines are high if the application is found in violation. Passport has COPPA compliance built-in.
Every application has its own unique data points that are part of the "secret sauce" that drives revenue, but not every CIAM is able to collect and manage this information. It is easy to save global or application-specific custom user data in Passport. Once saved it will be indexed and searchable with the Manage Users interface and accessible with the API tools.
SSO is a must-have for any CIAM to provide the best user experience for users logging in across multiple applications. Passport makes adding additional applications a breeze in the admin dashboard so you are up and running in minutes, not weeks.
To maintain trust with your customers, your registration and login system should have the same look and feel of your brand across all touchpoints. Passport's flexible API allows you to provide a consistent experience on desktop, mobile, tablet, watch, or any device you need to support.
User reports have been required to track the progress of every application since the first bit of software hit the internet. Passport ships with advanced reports to provide immediate insights on total registrations, total logins, and daily and monthly users.
Users don't always follow the rules, and system administrators need to be prepared to deal with any issues that arise. Passport provides a toolbox of moderation features for administrators to monitor and manage user activity, and let's you add your own custom user actions.
With a global internet, your customers can come from any region or country. Can your CIAM speak to customers in their own language? Passport allows you to create customized HTML and text email templates for the languages you support, and easily add additional options as your community grows.
OAuth 2 and OpenID Connect are modern authentication delegation patterns that provide a standard way to authenticate and request user information. Even though they are standardized, they are not always simple. Failure to implement these patterns correctly can lead to catastrophic security breaches.