Prevent Users from Sharing PII & Account Information

Marshall Bauernfeind

Preventing users from sharing account information is a security concern as well as a way to prevent paid accounts from being shared. When hosting a virtual environment targeted to kids, you are also required to take reasonable measures to prevent users from sharing PII (Personal Identifiable Information) in accordance with COPPA (Children’s Online Privacy Protection Act). The types of personal information include, but are not limited to, phone number, email address, and home address which cannot be shared in chat rooms, forum posts, and the like. Implementing all of the following prevention techniques will dramatically reduce your risk from users sharing account credentials and PII.

Prevent Users from Sharing PII & Account Information

Educate Your Users

Will your users read your terms of service and privacy policy from start to finish? What if they are children? Probably not. Periodically remind users the importance of keeping private information private. First, display a notification each time users log in reminding them to never share their name, address, etc. Also, create quick and fun activities for your users to engage in informing them what not to share in the form of videos, short games, or other activities.

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