CleanSpeak 3.0 Release & Updates

Mike King

CleanSpeak 3.0 Features

We are pleased to announce the release of CleanSpeak 3.0. This is the largest and most significant release of CleanSpeak yet. It is packed with features and improvements that make it even faster and easier to use. You can even use Google login with CleanSpeak.  Let’s dig into some of the other new features.

BBCode

CleanSpeak now fully supports BBCode. You can send CleanSpeak BBCode and it will properly filter and analyze it for profanity and other unwanted content. It will also correctly handle BBCode attributes that might also contain profanity. CleanSpeak will render the BBCode in queues and search results and can be configured to include the custom BBCode tags from your forum.  Finally, you can configure how BBCode is filtered and rendered in CleanSpeak.

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Top 5 Reasons to Have a Branded Online Community

Mike King

Online communities and the types of interactions they foster are why the branded online community has become a critical marketing channel for many. According to Wikipedia, an online community is an online social network of individuals who interact with one another to pursue common interests. Among companies that have online communities, the reported benefits include improved customer support quality, a better understanding of customer and prospect needs, higher user engagement, a more loyal customer base, and better cross promotion effectiveness. Research from Forrester indicates 60% of those surveyed have a branded online community and 15% were planning to add one in the following 12 months (1). Why has a branded online community become such a strategic aspect of marketing? We asked clients, partners and industry leaders what are the primary drivers for their companies. Here we share the top five reasons why a branded online community is so important.

branded online community

 

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Don’t Outsource Your Forum Search To Google

Mike King

Online communities are becoming increasingly popular for building relationships with clients, users and prospects.  But companies are finding the current technology lacking in areas like flexibility, extensibility, theming and search.  This blog, one in a series covering forum-related terminology, is focused on faceted search.

Faceted Search Results

What is Faceted Search?

Yonik Seeley, the creator of Solr – an open source enterprise search platform written in Java, gives an excellent description of faceted search in his post on the topic.  “Faceted search is the dynamic clustering of items or search results into categories that let users drill into search results (or even skip searching entirely) by any value in any field. Each facet displayed also shows the number of hits within the search that match that category. Users can then “drill down” by applying specific constraints to the search results.”

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Join Our EAP: Gather Forum Software

Mike King

Gather Forum SoftwareForum Software

The team at Inversoft is pleased to announce the Early Access Program (EAP) for Gather – The Future of Forum Software. By joining the Gather EAP, you will be able to download a full version of Gather, install it, and kick the tires. You’ll also get access to pre-release updates that will include new features and fixes. This gives you the chance to try new features before they are released.

How to Join

It’s easy to join the EAP – just complete This Form to create your account and get access to a EAP license and the Gather downloads. Once you download Gather, read through our Installation Guide to get it setup. You can also check out our API Documentation to learn about the Gather’s API that will change the way you think about forums.

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Thank God for Filtering Technology

Mike King

Children are vulnerable when participating in online properties.  Fortunately, companies like Disney take extraordinary steps to protect children online from unwanted user generated content such as profanity or bullying language.  The use of filtering technology blocks this unwanted content from offending or marginalizing their visitors.

Thank God for Filtering Technology

There are some critical challenges that must be addressed, especially when managing online communities for children.  The community managers must select technology that is both highly sophisticated and flexible.  They must combine the technology with intelligent, clearly defined rules along with human moderation to discern the context of content shared in their communities.  The ultimate objective is to protect children while providing an entertaining and wholesome branded online community where they can interact with other children.

Disney in recent news

There was recent news of a child named Lilly who tried to express gratitude for the things she values most on the Disney Channel website (a branded online community).  The things Lilly was most thankful for: “God, my family, my church and my friends.”  It turned out Disney was using its filter to prevent the word God from being used in its community, which resulted in Lilly’s post being blocked. Most people think a company is filtering to keep out profanities and other similarly offensive content, but protecting children online is a far more complex endeavor.

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