Integrated Moderation Tools

Professional, live-body moderation is often an essential element in managing user-generated content, but can be expensive and overwhelming if your team is not equipped with the right tools. By using the CleanSpeak filter to automatically handle the most problematic content upfront and in real-time, your team is left with a smaller overall workload that is easily and efficiently managed with CleanSpeak’s powerful moderation tools.

Manage Different Content With The Right Moderation Queue Style

Choose from the best combination of any of three pre-configured moderation queue styles to most effectively segment and manage each unique source of content:

• Approval Queue: The approval queue ensures that the most critical types of content are reviewed and approved prior to going live in your system. For example, your team may want final approval over new usernames and avatar photos to ensure complete compliance with established community standards.
• Review Queue: The review queue permits potentially sensitive content that passes the initial filter screening to be published without approval, but presents it to your moderation team as soon as they are available to review it for a “second look.” Examples include content from particular sub-forums that are known to be historically volatile and problematic, or content from a user who is not yet “banned,” but may be one who your moderation team wants to actively keep an eye on.
• Alert / “Behavioral Filter” Queue: The alert queue allows your team to actively review content that the CleanSpeak filter has identified as “ambiguous” or “suspicious,” but not so objectionable as to immediately block it. When used in combination with a well crafted grey-list, the alert queue acts as a highly effective, real-time behavioral filter that can identify users seeking to circumvent community rules (i.e. “gold farming” in multiplayer online games) or engage in more serious, potentially illeagal behavior such as online grooming or predatory behavior towards kids and teens.

Identify Problem Users & Take Moderation Actions Against Them In Real-Time

Your moderation team can quickly perform any number of specific, automated actions directly from within the CleanSpeak management interface:

Quickly Understand The Historical Context Of Content & Users

When content is processed by the CleanSpeak moderation tools, a unique User ID is sent and recorded with it, allowing moderators to view individual profile pages to see:

• Profile Information: Real Name, Date-of-Birth, Location, Last Login, User Name, Gender, etc…
• Historical User Engagement & Usage Statistics
• Prior Moderation Actions & Comments From Other Moderators
• Threaded Views of Content To Quickly Understand Context

Appreciate The Small Details: Designed By Moderators, For Moderators

The CleanSpeak moderation tools include a number of features specifically requested and designed by our clients who work as professional moderators and community managers.