Case Study: Viewpoints Consumer & Product Reviews
Reducing Moderation Costs With An Intelligent Filter
Viewpoints has used CleanSpeak for several years as an add-on to their own proprietary moderation tools. The Viewpoints team moderates hundreds of thousands of consumer contributions across multiple communities and vastly different demographics annually. The CleanSpeak tool has proven to not only meet those needs but it has also allowed Viewpoints to post more consumer contributions than ever before.
“Adding a profanity filter such as Clean Speak has given our moderation team a safety net when moderating. They are now able to quickly assess poor content on the site and moderate it off instantly. The moderation team has increased their overall efficiency and also increased the throughput of content. We highly recommend a solution such as CleanSpeak for any site that works with a large amount of consumer generated content .”